Reference

Our Terms, Your Account, One Clear Policy

Everything that governs your account on sohosloy — from how we handle your data to how your DANA, OVO, or GoPay wallet activity is recorded — is laid out here in plain language.

Account TermsPrivacy ConditionsDANA, OVO, GoPay PolicyJurisdiction NoticeData Retention
sohosloy Our Terms, Your Account, One Clear Policy
HOW WE HANDLE THIS

Data, Security and Account Accountability

Our legal obligations do not sit in a document nobody reads — they shape how account verification, payment matching, and session data are handled day to day. Here is what that looks like in practice for your account.

Payment Data Handling

When DANA, OVO, or GoPay transactions pass through your account, we log the wallet reference number, not your full credentials. That reference is what our team uses if a withdrawal needs verification.

Cookie and Session Policy

We use session cookies to keep your lobby state intact between pages. Analytics cookies are anonymised. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

Login attempts trigger an OTP step sent to your registered number. Failed attempts above our threshold lock the account temporarily. You unlock it by verifying identity through the Help Centre.

Requesting Changes or Deletion

To update, correct, or request deletion of your personal data, submit a written request via email or the Help Centre. We confirm receipt within two working days and action it as local law requires.

POLICY CONTACT PATHS

Reach Us About Legal Questions

If you have questions about our terms, want to dispute a policy decision, or need to request access to your account data, our support team handles legal-related enquiries directly. Reach us through the channels below and include your registered account ID so we can locate your records without delay.

Team online

Live Chat

Open the chat widget from any page on the site. Mention 'legal query' at the start so our agent routes your case to the right team without back-and-forth.

Email Support

Send your written legal request to our support email. Include your account ID and the specific policy clause or data record you are asking about for a faster response.

Account Help Centre

Log into your account and navigate to the Help section. From there you can submit a formal data or policy request that goes directly into our compliance queue.

Your Legal Questions, Addressed Directly

These are the questions we actually receive about our terms and privacy practices. If yours is not here, the Support section above has the right channel for it.

Yes. Access to sohosloy and the terms that govern it depend on local law in your region. We do not confirm eligibility for jurisdictions we have not reviewed.

Submit a data access request via the Help Centre or email support. Include your account ID. We confirm receipt within two working days and respond as local law requires.

No full credentials are stored. We log only the wallet reference number generated during each transaction, which is used solely for withdrawal verification and dispute resolution.

Material changes are emailed to your registered address before they take effect. Keep your email current in account settings so you do not miss a policy update.

Yes. Send a deletion request through the Help Centre or by email. We will action it in line with applicable law, which may require us to retain certain transaction records for a defined period.

Our support team will identify which policy applies to the specific situation. In most cases, the e-wallet provider governs wallet-side actions; sohosloy's terms govern account-side actions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.