Reference

How sohosloy Handles Your Personal Information

Your personal data belongs to you — we collect only what we need to run your account, process payments through DANA, OVO, and GoPay, and keep access secure.

Account data protectionDANA, OVO, GoPay payment dataNo third-party data sellingData deletion on requestSecure encrypted storage

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Data We Collect and Why We Need It

sohosloy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sohosloy, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, email address, mobile number, and the wallet identifiers linked to DANA, OVO, or GoPay when you

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add them as payment methods. We also log device data — your browser type, IP address, and session timestamps — to detect unusual access patterns and protect your account from unauthorised use. If you contact our support team, those conversations are stored so we can follow
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up accurately. We do not collect payment credentials like your full e-wallet PIN or bank card numbers; those stay inside the wallet apps themselves. Data collected through payment transactions — such as transaction reference numbers from GoPay or OVO transfers — is retained for the period
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required under financial record-keeping obligations, which varies depending on applicable local law and the eligible regions where access is permitted. You can ask us at any time what data we hold on your account, and we will respond through the contact channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct, or delete your personal data, reach out through any of the channels below. Our support team handles data requests alongside account and payment queries — so if your DANA or OVO wallet details need updating or removing, that falls under the same request path. We aim to acknowledge every privacy request within one business day and resolve it as quickly as the verification process allows.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our data handling practices are built around four areas: encryption at rest and in transit, retention limits tied to account activity, strict controls on who internally can access your records, and a clear path for you to exercise your rights. Access to personal data inside our systems is restricted by role — only the team members who need it to resolve your account or payment issue can view it. We review these access controls regularly to make sure nothing drifts.

Encrypted Storage

All account data — including payment identifiers linked to DANA, OVO, and GoPay — is stored with SSL encryption so it cannot be read if intercepted in transit.

Retention Policy

We keep your data only for as long as your account is active or as required by applicable financial regulations. Once the retention period ends, data is deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages load on mobile. You can adjust cookie preferences through your browser settings at any time.

Third-Party Sharing

We share data with payment processors — DANA, OVO, GoPay — only to the extent needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Common Questions About Your Data on sohosloy

These are the questions we hear most often about how we handle personal information. If your question is not covered here, use live chat or email to get a direct answer from our team.

We collect your name, email address, mobile number, and any e-wallet identifiers you add — such as your DANA or OVO account number — to verify your identity and process payments.

Yes. Send a request through live chat or email with your registered account details. We verify your identity first, then provide a summary of the data we hold on your account.

Contact our support team through live chat or email and request account deletion. We will remove your personal data after completing any outstanding financial record obligations required by applicable local law.

We share transaction reference data with the relevant payment processor only to complete your deposit or withdrawal. We do not share that data with advertisers or sell it to any third party.

Retention depends on applicable regulations in eligible regions. Financial transaction records are kept for the period local law requires. Non-essential data is deleted or anonymised when your account closes.

Session cookies keep you logged in across pages. Analytics cookies help us fix loading issues on mobile. You can disable non-essential cookies through your browser settings without affecting account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How sohosloy Handles Your Personal Information

How to Contact Us About Your Privacy

How We Protect and Manage Your Data

Encrypted Storage

Retention Policy

Cookie Use

Third-Party Sharing

Common Questions About Your Data on sohosloy

01 What personal data does sohosloy collect when I register?

02 Can I request a copy of the data sohosloy holds on me?

03 How do I ask sohosloy to delete my personal data?

04 Does sohosloy share my GoPay or OVO transaction data with anyone?

05 How long does sohosloy keep my account data after I close my account?

06 How do cookies work on sohosloy and can I turn them off?

Privacy Policy

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