Reference

Terms and Conditions That Govern Your Account

Every account on sohosloy operates under these Terms and Conditions — they set out what you can expect from us, what we expect from you, and how your wallet activity through DANA, OVO, or GoPay is handled.

Account Eligibility RulesDANA, OVO, GoPay Wallet TermsDeposits and Withdrawal ConditionsAccount Suspension PolicyJurisdiction Applies
sohosloy Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these Terms and Conditions is unclear — or if you need to flag a wallet transaction you believe was processed incorrectly — our support team is the right starting point. Reach out through any of the channels below and reference your account ID so we can pull up the relevant record quickly.

Team online

Live Chat

Open the live chat window from your account dashboard. For terms queries, include your account ID and the specific clause or transaction date you are asking about.

Email Support

Send a written query to our support address. Email works well for formal terms disputes or requests involving wallet transaction records tied to DANA, OVO, or GoPay.

Help Centre

The Help Centre holds plain-language summaries of key clauses. Search by topic — account suspension, wallet limits, or eligibility — to get a quick answer before escalating.

POLICY HANDLING STANDARDS

How sohosloy Manages This Agreement

We handle these Terms and Conditions through four operational commitments — covering how your data sits within the account, how wallet activity is verified, how long records are retained, and who you contact to request a formal change to your account standing.

Account Data Handling

Your registration details and transaction history are stored securely against your account ID. We do not share personal data with third parties outside of the verification steps your linked wallet requires.

Wallet Verification Process

Deposits and withdrawals via DANA, OVO, and GoPay go through a matching step — the wallet name on your transaction must match the name on your account. Mismatches are flagged and held for manual review.

Transaction Record Retention

We retain transaction records for the period required under applicable regulations. You can request a statement of your wallet activity by contacting support with your account ID and the date range you need.

Account Amendment Requests

To request a change to your account status — such as closure or a formal dispute filing — contact support in writing via email. We aim to acknowledge formal requests within one business day.

Common Questions About These Terms

Real questions about the Terms and Conditions — covering eligibility, wallet rules, account suspension, and how to get a formal response when something goes wrong.

These terms apply to every person who opens or uses a sohosloy account. Access is available only where local law in your region permits online account activity of this kind.

Pending wallet transactions at the time of suspension are reviewed manually. Funds already received into your account wallet are held; their release depends on the outcome of the suspension review process.

Yes. Contact support by email with your account ID, the GoPay transaction reference, and the date. We will cross-reference our records and respond with findings within the timeframe stated in the dispute clause.

The updated version replaces this page and the revision date is shown at the top. Continuing to use your account after an update confirms acceptance of the revised terms.

Yes. Send a written request to support including your account ID and the date range needed. We will compile your transaction history — including DANA, OVO, and GoPay entries — and send it securely.

Stop using your account and contact support before any further wallet activity. We can walk you through the account closure process and confirm that no further charges will be initiated from your linked wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.